Touchstone Sales Academy

Telesales Training

Helping you make every call count

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Telesales Training (Includes Live Calling)

Perfect for:

Anyone who needs to generate more leads, set up more appointments or make more sales over the telephone. This also includes a “live call” coaching session – coaching from our dedicated sales trainer as you make your calls. It is a ‘must have’ for anyone who is generating new business.


Key Outcomes

By the end of this training course, your delegates will:

  • Put listeners in a positive frame of mind, instead of causing them to begin thinking of ways to get rid of you
  • Get prospects participating, willingly, in the call
  • Avoid getting shot down in the first few seconds
  • Comfortably, confidently, and successfully work WITH screeners, differentiating yourself from the other sales reps who called that day

You will learn the secrets of using the phone to grab interest, avoid resistance, get through voicemail, set more quality appointments and/or close more, bigger sales by phone!


Modules Covered In The Course

  • Why Should They Take Your Call?
  • How to Create Interest-Grabbing Opening Statements
  • How to Get Prospects to Take Action
  • Questioning Techniques to Open Up Conversations
  • Learn How to Work With And Get Past Gatekeepers
  • The Confidence of Your Tone & Delivery
  • Maintaining Control of Your Agenda
  • Welcoming & Managing Objections
  • Identifying & Overcoming Barriers (Voicemail, the P.A. “Put It In The Post”, Etc)
  • Confident Closing – asking for the sale
  • Keys to Staying Motivated, Never Being Rejected Again!


Training Approach

This training is delivered over 2 days, on your site, in your premises. This course covers all critical elements of the telesales process.

"I’ve been on a number of sales courses/workshops, but Kevin’s was by far the best & produced results across the team immediately. Engaging, Inspiring, and Personable best describe our time with him. He is able to engage with people, break down a number of common barriers to successful prospecting, and simplify the process hugely. He was also able to work with us to help improve our follow-up & conversion rate. He’s a very likeable guy, experienced, and has really helped accelerate our team."

Jacob Wardrop - 28Hands

"Not at all what I expected. It was moti­vat­ing, infor­ma­tive and it refreshed what I knew. I came out with a more pos­i­tive atti­tude and more cus­tomer aware­ness. A good bal­ance of the­ory with inter­ac­tive par­tic­i­pa­tion, a very good train­ing experience."

Avril McKenna - Thorn Lighting

"Hav­ing attended many courses pre­vi­ously, I was sur­prised at how much new infor­ma­tion and how many new tech­niques were presented. I have stated implementing the system straight away and already I am seeing some excellent results!"

Michelle Smith – Keytech

"Before your training I was struggling to find new leads, I had no motivation and I had exhausted all my data. The biggest com­pli­ment I can give you is to tell you that fol­low­ing my atten­dance on the course, I have secured meet­ings with ten prospec­tive new clients! So thank you very much"

Lydia Owen – OSP Heathcare

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