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  • telephone skills png final one 2
    Tele­phone Skills Train­ing


    All atten­dees will leave the Work­shop rar­ing to pick up that tele­phone and make new sales.

Do you need to gen­er­ate more appoint­ments and sales for your business?

Do you have a fear or sus­pi­cion of the phone?

Or are you sim­ply fail­ing to deliver the required results from your calls?

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  • telephone skills png final one 2Hosted by Kevin Ire­son, this Work­shop gives you a unique insight into unleash­ing the power of the tele­phone whilst always focus­ing on real results improve­ment.

    Designed to enlighten, inform, inspire and enter­tain, all atten­dees will leave the Work­shop rar­ing to pick up that tele­phone and make those new busi­ness appoint­ments and sales!

    This Work­shop is guar­an­teed to improve the con­fi­dence and per­for­mance of any attendee.

    The course cov­ers such ele­ments as:


    • You as a seller
    • The cus­tomer
    • Han­dling rejection
    • Ques­tion­ing techniques
    • Get­ting past gatekeepers
    • Clos­ing techniques
  • telephone skills png final one 210 areas that will be cov­ered:

    1) Data Research v Sales Call – Don’t Blow Your Cover

    2) Why Should They Take Your Call?

    3
    )
    “Script­ing” for Con­sis­tent Suc­cess

    4
    )
    Man­ag­ing the Call Jour­ney

    5
    )
    Ques­tion­ing Tech­niques to Open Up Con­ver­sa­tions

    6
    )
    The Con­fi­dence of Your Tone & Deliv­ery

    7
    )
    Main­tain­ing Con­trol of Your Agenda

    8
    )
    Wel­com­ing & Man­ag­ing Objec­tions

    9
    )
    Iden­ti­fy­ing & Over­com­ing Bar­ri­ers (Voice­mail, The P.A)

    10
    )
    Win­ning the Busi­ness – Today, Tomor­row & Long Term
  • #1: Is the course rel­e­vant to my busi­ness?
    The Tele­phone Skills course is pre­dom­i­nantly for busi­nesses mak­ing out bound sales calls. If you or your team han­dle pre­dom­i­nantly inbound sales calls our cus­tomer ser­vice train­ing would be more suit­able.

    #2: How can I pay for the course?
    Our web­site links to EventBrite where you can choose to pay via Pay­Pal or credit card. Alter­na­tively you can pay by invoice by sim­ply email­ing us your details.

    #3: I am very expe­ri­enced in this field, is this course suit­able for me?
    The courses are rec­om­mended for any level of expe­ri­ence or abil­ity.

    #4: How many del­e­gates will be on the course?
    We usu­ally have approx­i­mately 12 atten­dees on each course.

    #5: What is the dura­tion of the course?
    The dura­tion of the course is 9:30am– 3:30pm. Lunch break is at 12:30.

    #6: Can I book more than one attendee on the course?
    Yes cer­tainly. Though if you want to book more than 6 atten­dees it would be rec­om­mended have the train­ing onsite at your business.