Would you like to deliver the best customer experience possible?
Do you want to increase your sales through up-selling and cross selling?
Would you like to resolve complaints and at the same time add value to your brand?
Your customers are the lifeblood of your business. Having the reputation for delivering service excellence is the key differentiator when it comes to winning and retaining customers to boost your profits.
The course covers such elements as:
The Customer Service course is predominantly for businesses making in bound sales calls. If you or your team handle predominantly out bound sales calls our telephone skills training would be more suitable.
#2: How can I pay for the course?
Our website links to EventBrite where you can choose to pay via PayPal or credit card. Alternatively you can pay by invoice by simply emailing us your details.
#3: I am very experienced in this field, is this course suitable for me?
The courses are recommended for any level of experience or ability.
#4: How many delegates will be on the course?
We usually have approximately 12 attendees on each course.
#5: What is the duration of the course?
The duration of the course is 9:30am– 3:30pm. Lunch break is at 12:30.
#6: Can I book more than one attendee on the course?
Yes certainly. Though if you want to book more than 6 attendees it would be recommended have the training onsite at your business.