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  • customer servicepapers
    Cus­tomer Ser­vice Train­ing


    Our cus­tomer ser­vice train­ing courses are designed to help you keep your exist­ing cus­tomers and gen­er­ate new ones.

Would you like to deliver the best cus­tomer expe­ri­ence possible?

Do you want to increase your sales through up-​selling and cross selling?

Would you like to resolve com­plaints and at the same time add value to your brand?

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  • customer servicepapersWhat­ever you’re level of expe­ri­ence, if you com­mu­ni­cate with inter­nal and exter­nal cus­tomers by the phone, then this Mas­ter­class will enable you to learn the secrets of pro­vid­ing an excel­lent cus­tomer expe­ri­ence.

    Your cus­tomers are the lifeblood of your busi­ness. Hav­ing the rep­u­ta­tion for deliv­er­ing ser­vice excel­lence is the key dif­fer­en­tia­tor when it comes to win­ning and retain­ing cus­tomers to boost your prof­its.

    The course cov­ers such ele­ments as:


    • What is good cus­tomer service
    • Your atti­tude
    • Mak­ing good first impressions
    • Han­dling dif­fi­cult customers
    • Lis­ten­ing techniques
    • Show­ing cus­tomer empathy
  • customer servicepapers10 areas that will be cov­ered:

    1
    )
    What excel­lent cus­tomer ser­vice looks like


    2
    )
    How to cre­ate a mem­o­rable expe­ri­ence

    3
    )
    How to cross sell and upsell

    4
    )
    Man­ag­ing cus­tomers’ expec­ta­tions and show­ing gen­uine empa­thy

    5
    )
    Following-​up effec­tively and show­ing the cus­tomer you care

    6
    )
    How to deal with dif­fi­cult cus­tomers

    7
    )
    The atti­tude when deliv­er­ing excep­tional cus­tomer ser­vice

    8
    )
    How to make a great first impres­sion

    9
    )
    Voice inflec­tion to show enthu­si­asm towards help­ing cus­tomers

    10
    )
    Active lis­ten­ing skills and effec­tive questioning


  • #1: Is the course rel­e­vant to my busi­ness?
    The Cus­tomer Ser­vice course is pre­dom­i­nantly for busi­nesses mak­ing in bound sales calls. If you or your team han­dle pre­dom­i­nantly out bound sales calls our tele­phone skills train­ing would be more suit­able.

    #2: How can I pay for the course?
    Our web­site links to EventBrite where you can choose to pay via Pay­Pal or credit card. Alter­na­tively you can pay by invoice by sim­ply email­ing us your details.

    #3: I am very expe­ri­enced in this field, is this course suit­able for me?
    The courses are rec­om­mended for any level of expe­ri­ence or abil­ity.

    #4: How many del­e­gates will be on the course?
    We usu­ally have approx­i­mately 12 atten­dees on each course.

    #5: What is the dura­tion of the course?
    The dura­tion of the course is 9:30am– 3:30pm. Lunch break is at 12:30.

    #6: Can I book more than one attendee on the course?
    Yes cer­tainly. Though if you want to book more than 6 atten­dees it would be rec­om­mended have the train­ing onsite at your business.